Privacy Statement
- Protecting your privacy
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We are committed to providing you with the highest levels of customer service. This
includes protecting your privacy. Set out below is information that we are required
to communicate to our customers. We recommend that you keep this information for
future reference.
- About us
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We provide a range of internet services, either through a particular division within
One Pixel or through one of our related companies.
- Your personal information
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Personal information held by us may include your name, current and previous addresses,
telephone or mobile phone number, email address, and your username or password.
We also hold details of your One Pixel services, as well as certain details supplied
by you about your personal interests. If you choose not to provide certain personal
information, we may not be able to provide you with the services you require, or
the level of service on which we pride ourselves. Occasionally, you may need to
provide personal information about other individuals to us (e.g. about your authorised
representatives). If so, we rely on you to inform those individuals that you are
providing their personal information to us and to advise them that we can be contacted
for further information. You can contact us via details
provided on the My Club Email website, the link is also available at bottom of website.
- How we collect personal information
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We collect personal information in a number of ways, including:
- directly from you, for example, when you provide information by phone, in application
forms or other agreements, or when you submit your personal details through our
websites (eg. during myclubemail.com registration);
- from third parties such as your sporting club, or your representatives;
- from publicly available sources of information;
- from the organisations identified under 'When we disclose your personal information';
- from our own records of how you use your My Club Email services;
- when legally required to do so
- How we use your personal information
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Your personal information may be used to: verify your identity; assist you to subscribe
to our services; provide the services you require; administer and manage those services,
including charging and billing; inform you of ways the services provided to you
could be improved; research and develop our services; gain an understanding of your
emailing needs in order for us to provide you with a better service; and maintain
and develop our business systems and infrastructure, including testing and upgrading
of these systems. Also, your personal information is collected so that we, and your
sporting club of choice can promote and market services to you (including by way
of direct mail, email, SMS and MMS messages). This is to keep you informed of products,
services and special offers and may continue after you cease acquiring services
from us. If you do not wish us, or your sports club to contact you to promote and
market products, services and special offers to you, please contact us as per contact
page details.
- When we disclose your personal information
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In order to deliver the services you require, we may disclose your personal information
to organisations outside of One Pixel Pty Ltd. Your personal information is disclosed
to these organisations only in relation to us providing our services to you.
- These organisations carry out our:
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customer enquiries; mailing operations; billing functions; information technology
services; installation, maintenance and repair services; marketing, telemarketing
and door-knocking services; market research; and website usage analysis. We take
reasonable steps to ensure that these organisations are bound by confidentiality
and privacy obligations in relation to the protection of your personal information.
- In addition, we may disclose your personal information to:
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your authorised representatives or your legal advisers (e.g. when requested by you
to do so); credit-reporting and fraud-checking agencies; credit providers (for credit
related purposes such as credit-worthiness, credit rating, credit provision and
financing); our dealers; our related companies; our professional advisers, including
our accountants, auditors and lawyers; government and regulatory
authorities and other organisations, as required or authorised by law.
- Help us to ensure we hold accurate information
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We take all reasonable precautions to ensure that the personal information we collect,
use and disclose is accurate, complete and up-to-date. However, the accuracy of
that information depends to a large extent on the information you provide. That's
why we recommend that you let us know if there are any errors in your personal
information and keep us up-to-date with changes to your personal information such
as your name or address. If you are a subscriber to one of our online products or
services, you may change your personal details by using the relevant facility on
our website.
- You can access your personal information
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You have a right to access your personal information, subject to some exceptions
allowed by law. If you would like to do so, please let us know. You may be required
to put your request in writing for security reasons. We reserve the right to charge
a fee for searching for and providing access to your information.
