Privacy Statement

How we treat you and your information

Protecting your privacy

We are committed to providing you with the highest levels of customer service. This includes protecting your privacy. Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

About us

We provide a range of internet services, either through a particular division within One Pixel Pty Ltd or through one of our related companies.

Your personal information

Personal information held by us may include your name, current and previous addresses, telephone or mobile phone number, email address, and your username or password. We also hold details of your One Pixel services, as well as certain details supplied by you about your personal interests. If you choose not to provide certain personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves. Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information. You can Contact Us via details provided on the My Club Email website, the link is also available at bottom of website.

How we collect personal information

We collect personal information in a number of ways, including:

  • directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites (eg. during myclubemail.com registration);
  • from third parties such as your representative/s;
  • from publicly available sources of information;
  • from the organisations identified under 'When we disclose your personal information';
  • from our own records of how you use your My Club Email services;
  • when legally required to do so

How we use your personal information

Your personal information may be used to: verify your identity; assist you to subscribe to our services; provide the services you require; administer and manage those services, including charging and billing; inform you of ways the services provided to you could be improved; research and develop our services; gain an understanding of your emailing needs in order for us to provide you with a better service; and maintain and develop our business systems and infrastructure, including testing and upgrading of these systems. Also, your personal information is collected so that we, and your sporting club of choice can promote and market services to you (including by way of direct mail, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, or your sports club to contact you to promote and market products, services and special offers to you, you can pay the Annual Fee.

When we disclose your personal information

In order to deliver the services you require, we may disclose your personal information to organisations outside of One Pixel Pty Ltd. Your personal information is disclosed to these organisations only in relation to us providing our services to you.

These organisations carry out our:

ccustomer enquiries; mailing operations; billing functions; information technology services; installation, maintenance and repair services; marketing, market research; and website usage analysis. We take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

your authorised representatives or your legal advisers (e.g. when requested by you to do so); credit-reporting and fraud-checking agencies; credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing); our dealers; our related companies; our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our website.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information..